If you need help locating the other account, please reach out to our Customer Success team. Try logging into Animoto with any alternate email address to see if you have multiple Animoto accounts. There is another Animoto account that is linked to the Facebook account you are hoping to share to.You already have a Facebook account connected to your Animoto account. To clear this up, remove the current connection to Facebook in your account by going to the Settings tab on your Account page ( ) and clicking the 'X' next to Facebook.There are two reasons you might be seeing a “connected to another user” error message when sharing to Facebook: How can I share my video if I receive a “Facebook account is connected to another user” error message? We only allow for one Facebook account to be linked at a time to your Animoto account, but if your personal and professional accounts share the same log-in information then you can you can alternate between the two at the top of the Facebook share feature. How can I post to my business Facebook Page? Under “App visibility and post audience' change the setting to your preferred default audience. Find Animoto in the “Logged in with Facebook” list from your Facebook settings and click the pencil icon. You can change the default posting options for Animoto videos by adjusting your Facebook settings for the Animoto application. When I set up Animoto with Facebook, I chose 'Public.' How can I change this? Click the arrow next to the icon to change who can see that specific video. If you have it shared with friends only, you'll see a silhouette of two people. Right next to that will be your sharing options. To do this, look for the date/time stamp on your shared video directly on your Facebook timeline. You can change who can see your posts at any time. If you share an Animoto video to your friends only, but tag a friend in the video, Facebook will include your video on your friend's timeline, which means it could be viewed by your friend's Facebook friends. Is it possible that my video could be viewed by Facebook users I am not connected to? Examples of lists could be 'friends from school', or 'immediate family'. These are custom lists you create in Facebook. Choose a default list, specific person/group of people, or exclude certain Facebook users from viewing your video. Your video will be shared to your Facebook timeline, but it will only be viewable to you. Your Facebook friends, and friends of your friends will be able to see and view your video. Only your Facebook friends will be able to view your video. Your video will be viewable to anyone on Facebook. Here’s a brief description of the share options: You’ll also be asked who on Facebook you’d like to share your videos with. When you share a video for the first time, Facebook will ask you to authorize Animoto to post on your behalf - this will give us permission to post your videos to your Facebook when you use the share tools in your Animoto account. Have questions that aren’t covered below? Just reach out to our customer success team for help. This page covers answers to a few common questions we receive about sharing Animoto videos to personal Facebook accounts.

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